F A Qs

Frequently Asked Questions

Can Hair Shots deter head lice?

Yes, it has been reported that disguising the natural hair scent may deter head lice. Spray-in Hair Shots hair perfume and disguise your child’s hair scent today.

*Hair Shots is not a medication, however, and anyone with head lice should see a physician.

Is Hair Shots hair fragrance safe for color-treated hair?

Yes, Hair Shots will not damage, fade or strip color-treated hair. Your highlights, lowlights and ombre color will be safe too!

What is Hair Shots hair perfume?

Hair Shots is a perfume quality hair fragrance that is heat activated. When you head heats up, which naturally happens when we walk, play sports or exercise Hair Shots’ hair scent intensifies without adding oil or drying your hair.

How do you use Hair Shots hair perfumes?

Hair Shots starts where shampoos leave off. Spray your favorite Hair Shots scent in after you shampoo then towel dry, or spray it in after you blow your hair dry. Either way, your hair will be fragrant all day!

What are your hair perfumes made with?

All Hair Shots hair perfumes are made with fragrance oil, water, and alcohol.

Where can I buy Hair Shots?

Hair Shots hair perfumes are available at select locations around the US. To find a location near you, please visit our Store Locator. And of course, you can always shop online right here!

What credit cards do you accept on your website?

We accept American Express, MasterCard, and Visa cards. We do not accept checks or money orders at this time.

I am having trouble with my shipping address.

Helpful tip: Go to USPS.com and click on Find Zip Codes. You can enter the first line of your street address, city, and state, and USPS will return the standard zip code and correct entry of your city, state, zip combination.

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. If after validating the information you’ve entered an error message is received, call us 214-675-3663 or contact your financial institution for further assistance.

What is your return policy?

If you would like to return a product that was purchased online at hairshots.com, visit our Return Policy. If you purchased a product at a boutique or retail store, please return it to the location where it was purchased. Sorry, but we are unable to take returns on products not bought online at hairshots.com.

How can I change or cancel my order?

Give us a ring at 214-675-3663 and we’ll be happy to assist you. Please be aware, once an order has shipped, it cannot be changed or cancelled.

Who do I contact if I have questions about an order, credit charges, or returns and refunds?

You can get in touch with a Customer Care representative via our contact form or phone at 214-675-3663.

How will I know if my order was received?

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with an order number and brief summary of your new purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment of your order.

What should I do if I’ve forgotten my account password?

Not to fear! Just click on “My Account” at the top right of the page, and click on “Forgot your password?” link on the login page. You’ll be prompted to enter your email address and begin the password recovery process.

Is it safe to use my credit card?

At Hair Shots, we aim to provide a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

How can I find out about becoming an authorized seller with Hair Shots?

We appreciate your interest in Hair Shots. Hair Shots is sold exclusively at hairshots.com, boutiques and licensed retail stores in the United States. We also offer wholesale opportunities for independent retailers. If you are interested, please contact us for more information.

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